You’d be surprised how many people do not check references when hiring a cleaning contractor. Often they say they had a “good feeling” about the contractor, and that is why his company was hired. Others do not put much faith in references. After all, have you ever heard of someone listing an unhappy customer as a reference?
Or, maybe they don’t have the time. They review the bids submitted for cleaning their facility and, for one reason or many, select one of them.
Whatever the reason, here is what we need to know: it is essential to check references. It can be one of the most important steps you take when hiring a cleaning contractor.
The Process of Checking References
Because of this, here are some suggestions on how to make the process of checking references a bit faster and certainly more productive.
If you plan to call references provided by the contractor or several contractors, prepare a list of questions you want to ask. These should not be questions that can be answered with a “yes” or a “no.” These are “not good questions,” and could include the following:
Are you happy with their work?
Do you think their charges are fair?
Is it easy to get in touch with them?
These types of questions do not provide much value. So, let’s try and turn this around. The following “good questions” likely will offer more insight into the contractor’s operations and prove more valuable to you when selecting a cleaning contractor:
What type of custodial supervision does the contractor provide in your facility?
Do you know if the cleaning workers are employees of the contractor, or are they subcontractors?
Before you hired the contractor, were you clear what work was to be performed and how often?
What quality control strategies were discussed before hiring the contractor, and did they follow through on those initiatives?
We all know cleaning issues come up. How well do you believe the contractor handles problems when they must be addressed?
Once hired, how often has the contractor met with you?
As you can see, these types of questions do provide more insight into how the contractor operates their business. You may have other questions based on your own past experiences with cleaning contractors, so add them to the list. However, do so in a way that they cannot be hired with a simple yes or no.
And something more that can take the entire reference checking process to another level is not to call on the references, but actually, go and visit them. Now, you have an opportunity to not only speak with the reference, but see examples of the contractor’s work. If you are impressed, this may be all the information you need to know about this contractor.
Secure Clean believes in the value of clean. We help facility managers keep their facilities cleaner, healthier, and safer, in the most cost effective way possible. To learn more about us, explore our website at www.securecleanbsi.com, contact us here or at 888-609-1410