Hiring a new cleaning contractor can be a time-consuming and challenging process. It often involves listening to several presentations from prospective contractors as well as calling and visi
ting their references. Plus, building owners and managers must make sure the proposals and lists of services they receive from potential contractors align with the requirements and the needs of their facilities.
Even after all this effort, many owners/managers are unsure if they have picked the best contractor for their facility.
While we don’t have a magic wand to help you make the most effective selection, we suggest you ask each contractor the following three questions to help determine if they offer the best service at the right price for your facility.
Question 1: How many years has the cleaning contractor been in business?
New contract cleaning companies are popping up all the time. It’s an easy business to get into. And many times, these new entrepreneurs are excited and super enthusiastic about their new enterprise. Because of this, some building owners/managers decide to help them and give them a break. This works fine if yours is a small office. But if it is a large facility, we must realize that enthusiasm and experience are two different things.
A contract cleaning company in business for several years is very familiar with cleaning methodologies that help improve worker productivity. Higher worker productivity also helps lower costs. This also usually indicates that their staff has been well-trained. The experienced contractor knows cleaning supplies, solutions, and equipment and what works best in which situations. Further, they know how to address cleaning challenges when they come up. While enthusiasm is great, it’s experience that gets the job done.
Question 2: Does the cleaning contractor hire subcontractors (outsource cleaning work)?
This is such an important question and so infrequently asked that we need to go into a bit more detail here. Some cleaning contractors, for instance, turn to subcontractors to perform carpet cleaning. This is very common, because these are services provided when requested by the customer every few months.
Typically, this is not an issue. However, subcontracting becomes an issue when all of the cleaning is handled by subcontractors. The first thing building owners/managers need to know is that legally, the contractor you hired cannot teach these people how to perform their cleaning duties. So, proper, practical training never enters the picture. Another concern is that you never know who is doing the work.
Some cleaning contractors change subcontractors frequently and believe it is their business, not the customers’ business, to know. We disagree. You should know who is working in your facility and who is handling the cleaning and maintenance. Another concern is money. By the time the contractor takes their “cut” of the monthly service charge, there may not be much left for the subcontractor. In such cases, the subcontractor must cut back on the service. This helps justify what they are being paid but does little to keep the customer happy.
Question 3: Does the cleaning contractor have quality control measures in place?
Cleaning is subjective. What is clean to you may not be clean to someone else. Because of this, along with regular inspections, a state-of-the-art professional cleaning contractor turns to scientific measures to monitor and measure cleaning effectiveness. Technologies and applications have been developed that help simplify and standardize this task. Always remember, the role of the cleaning contractor you hire is to protect the health of building users. Subjective evaluations don’t even come into the picture.
Secure Clean blog helps building managers keep their facilities cleaner, healthier, greener, and safer, in the most cost effective ways possible. To learn more about us, please take a few minutes to explore our website at www.securecleanbsi.com, contact us here or at 888-609-1410.